Policies
Reweld Policy
Permanent jewelry is intended to be durable, but occasional issues may arise. Complimentary rewelds are available at any upcoming Rae of Gold event if the chain separates at the welded jump ring.
If a chain break occurs outside the jump ring and the chain is still salvageable, a $15 reweld fee applies. Breaks in the chain itself typically result from snagging, pulling, or other physical damage and are not considered a fault of the original weld.
Rewelds for pieces originally purchased from other vendors are also available for $15, provided the chain is still in workable condition. This reweld fee will be waived if a permanent jewelry purchase is made during the event.
Please note: House calls are not available. Rewelds must be completed in person at a scheduled Rae of Gold event. Check event listings for availability.
Return Policy
Due to the handmade and often limited nature of Rae of Gold pieces, all sales are final. However, I’m happy to offer store credit within 14 days of purchase if the item is unworn and in its original condition and packaging.
Customers are responsible for providing and purchasing their own return shipping label. Once the return is received and inspected, store credit will be issued for the original purchase amount (excluding shipping).
Tarnishing & Environmental Reactions
Tarnishing or discoloration due to individual skin chemistry, hard water exposure, or environmental factors is not considered a defect in the chain or metal.
These reactions are natural and may vary depending on skin pH, lotions or perfumes, chlorinated or hard water, and body oils or sweat.
Because these are external, unpredictable conditions, Rae of Gold does not offer refunds for tarnishing or discoloration of permanent jewelry.
If you believe your piece is defective or there is an issue unrelated to wear or environment, please reach out within 7 days of receiving your item with a description and photo. In rare cases, a partial refund or replacement may be offered at my discretion.